Enkio Refund Policy

1. Expired or over-30-day purchases. The subscription or credit package has passed its specified validity period, or the purchase has exceeded 30 days from the initial payment date. Besides, for products that are sold by credits, hours, characters, points, or other consumable items, refunds will not be supported once such items have been consumed, notwithstanding that the item has not expired. Enkio encourages you to read the product description carefully before making the final purchase decision.
2. Unsatisfactory AI Output. Due to the inherent variability of AI-generated results, we cannot guarantee that the output will perfectly match your expectations. We encourage you to fully utilize the complimentary credits provided to evaluate the service. Please note that refund requests based on dissatisfaction with the generated results will not be supported.
3. Paid trial subscription service. If we offer a paid trial subscription, please note that it is not eligible for a refund unless you cancel at least 24 hours before the end of the trial period.
4. Unauthorized payments. Where an unauthorized payment was made due to credit card fraud or other reasons, Enkio recommends you contact the card issuer if there is any suspicion of fraud or unauthorized payment. As Enkio cooperates with independent payment platforms, it is impossible to monitor authorization during payment.
5. Confirmation email not received within one hour.Ordinarily, once an order has been validated, Enkio's system will automatically send a confirmation email within 1 hour. However, sometimes the arrival of this email can be delayed due to internet or system glitches, email spam settings, email typos, etc. In this case, you should contact the Enkio Team.
6. Purchase of a wrong product, which has already been followed by the purchase of the correct product from another company.
7. Regional price differences between Enkio product prices in different regions.
8. Partial refund of a bundle.Enkio cooperates with a third-party payment platform that does not support any partial refund within an order; whereas, Enkio may refund the whole bundle after you have purchased the correct product separately within the purchased bundle's guarantee period.
9. A “change of mind” after purchase.
10. Renewal orders with personal reasonssuch as “I don't know it was renewed” or “I don't need it anymore”. We will send you a notification email before the deduction date. The auto subscription can be canceled at any time before the deduction time.
11. Refusal to cooperate on troubleshooting. A refund request due to a technical issue, with the customer refusing to cooperate with the Enkio Team in attempts at troubleshooting by declining to provide detailed descriptions and information regarding the problem, or refusing to try to apply the solutions provided by the Enkio Team.
12. Purchases through third parties. Products purchased through individual sellers, authorized resellers, third-party platforms (e.g., eBay), the Apple App Store, or the Google Play Store. Please contact the respective seller or platform where the purchase was made to request a refund.
13. Purchases from other sellers.Any Enkio product purchased from any seller other than Enkio may only be returned to the seller from which the product was purchased, in accordance with that seller's return policy, if any.

Generally, if you do not meet the conditions set out above, the fees you have paid are non-refundable unless otherwise stated herein or required by applicable law.

Nothing in this Policy limits any statutory rights available to you under applicable law.

1. Duplicate or similar purchases. Purchase of the same product twice, or purchase of two products with similar functions.
2. Wrong product purchased but unused. Purchase of a wrong product without using it, but you then placed the correct order from Enkio.
3. Confirmation email not received within 24 hours.You don't receive the confirmation email within 24 hours of purchase, fail to get it after contacting the Enkio Team, and have not received a timely response (within 24 hours) from the Enkio Team after making contact.
4. Unresolved technical problems.The service purchased has persistent technical problems, and no solution has been provided within 7 days. Enkio will refund the purchase price if you don't want to wait for a future upgrade.

Please note that once a refund is issued, the corresponding subscription or credit balance will be deactivated, and you are required to stop using the corresponding paid features of the Service.

To request a refund or check your eligibility, please contact the Enkio Team through the customer service entry on our website or by email at enkioapp@outlook.com, and provide your order information and a description of the issue.